shipping & order processing
Orders for stocked items, placed Monday - Thursday will ship within 2 business days from the date your order and payment has been received.
Orders placed on Friday-Sunday will ship the following week.
We will ship your orders in a timely manner but cannot be responsible for delays due to customs clearance.
*SHIPPING RATES DO NOT INCLUDE CUSTOMS, DUTIES, TAXES OR IMPORT FEES THAT MAY BE DUE UPON RECEIPT OF YOUR ORDER.
If your order is a gift and you would like to include a note, please include the text of your note at the time of your order.
We'll gladly hand-write a card to the recipient on your behalf.
returns & exchanges
We accept returns for store credit within 14 days of ship date. Apologies, no refunds.
Objects purchased on sale are final. Goods made-to-order may be returned for store credit, less 15% the value of the returned item.
To make a return, please contact us with your order information, including your name, email, and order date/number. Please include this information with your return, as well. Objects received after 14 days will receive store credit, less 15% for restocking. Shipping costs will not be credited.
footwear exchange policy
We understand fit can difficult with footwear. As soon as you received your sandals, please try them on and take a little indoor stroll. The upper straps should feel a little snug (they will stretch!) and make sure the footbed fits comfortably. The leather sole will be stiff and a bit slippery - they will become flexible and nonslip after a few wears.
If you wish to exchange your pair for another size, please contact us within 5 business days - shoes in "like new" condition will be exchanged for a different size at no additional charge. As soon as we receive your original pair, we'll get in touch to let you know how long it will take to make your new pair.
Full or partial credit for shoes showing signs of wear (significantly scuffed sole, staining, overt stretching, etc.) will be applied at our discretion. Shoes exchanged between 5 - 14 business days can only be exchanged for store credit, as per our regular exchange policy.