IN STOCK vs MADE-TO-ORDER
Orders for stocked items, placed Monday - Thursday will ship within 2 business days from the date your order and payment has been received . Orders placed on Friday-Sunday will ship the following Monday.
Items listed as "made-to-order" generally ship 1-3 weeks from the date of your order. We often have one or two in stock, so don't be shy about asking - if we have one ready to ship, we will gladly do so. If the leather is in stock at the studio, we can ship on the earlier side. If timing is a factor, please contact us, and we'll quickly respond with an expected lead-time or we may have one ready to ship!
SHIPPING & ORDER PROCESSING
We utilize UPS for all domestic orders. Domestic orders over $400 ship FREE via UPS Ground.
All other shipping methods are calculated at check-out.
For international orders, we utilize registered post or DHL. International orders over $600 ship FEE via standard trackable post.
DHL or other expedited shipping options will be calculated at checkout..
We will ship your orders in a timely manner but cannot be responsible for delays due to customs clearance.
*SHIPPING RATES DO NOT INCLUDE CUSTOMS, DUTIES, TAXES OR IMPORT FEES THAT MAY BE DUE UPON RECEIPT OF YOUR ORDER.
If your order is a gift and you would like to include a note, please include the text of your note at the time of your order. We will hand-write a card to the recipient on your behalf.
RETURNS & STORE CREDIT
We accept returns for store credit within 14 days of ship date. Apologies, no refunds.
Objects purchased on sale are final. Goods made-to-order may be returned for store credit, less 15% the value of the returned item.
To make a return, please contact us with your order information, including your name, email, and order date/number. Please include this information with your return, as well. Objects received after 14 days will receive store credit, less 15% for restocking. Shipping costs will not be credited.