IN STOCK vs MADE-TO-ORDER vs. MADE-TO-MEASURE
Orders for stocked items, placed Monday - Thursday will ship within 2 business days from the date your order and payment has been received . Orders placed on Friday-Sunday will ship the following Monday.
Items listed as "made-to-order" generally ship 1-3 weeks from the date of your order. We often have one or two in stock, so don't be shy about asking - if we have one ready to ship, we will gladly do so. If the leather is in stock at the studio, we can ship on the earlier side. If timing is a factor, please contact us, and we'll quickly respond with an expected lead-time or we may have one ready to ship!
Shoes and bags may be made-to-measure with a studio visit or virtual appointment. NYC customers, please contact us to visit the studio to have your accessories customized. If you're not able to come meet in person, we can make shoes to measure wit a foot tracing and some simple measurement notes that can be mailed to us. Again, get in touch and we'll be happy to make your very own customized shoes to fit.
SHIPPING & ORDER PROCESSING
We utilize UPS for all domestic orders. Domestic orders over $400 ship FREE via UPS Ground.
All other shipping methods are calculated at check-out.
For international orders, we utilize registered post or DHL. International orders over $600 ship FEE via standard trackable post.
DHL or other expedited shipping options will be calculated at checkout..
We will ship your orders in a timely manner but cannot be responsible for delays due to customs clearance.
*SHIPPING RATES DO NOT INCLUDE CUSTOMS, DUTIES, TAXES OR IMPORT FEES THAT MAY BE DUE UPON RECEIPT OF YOUR ORDER.
If your order is a gift and you would like to include a note, please include the text of your note at the time of your order. We will hand-write a card to the recipient on your behalf.
RETURNS & STORE CREDIT
We accept returns for store credit within 14 days of ship date. Apologies, no refunds.
Objects purchased on sale are final. Goods made-to-order may be returned for store credit, less 15% the value of the returned item.
To make a return, please contact us with your order information, including your name, email, and order date/number. Please include this information with your return, as well. Objects received after 14 days will receive store credit, less 15% for restocking. Shipping costs will not be credited.
SHOE EXCHANGE POLICY
We understand fit can difficult with footwear. As soon as you received your sandals, please try them on and take a little indoor stroll. The upper straps should feel a little snug (they will stretch!) and make sure the footbed fits comfortably. The leather sole will be stiff and a bit slippery - they will become flexible and nonslip after a few wears.
If you wish to exchange your pair for another size, please contact us within 5 business days - shoes in "like new" condition will be exchanged for a different size at no additional charge. As soon as we receive & check the returned pair for signs of wear, we'll get in touch to let you know how long it will take to make your new pair.
Full or partial credit for shoes showing signs of wear (significantly scuffed sole, staining, overt stretching, etc.) will be applied at our discretion. Shoes exchanged between 5 - 14 business days can only be exchanged for store credit, as per our regular exchange policy.
Apologies, no returns.